Modernization & Digitalization Architect

Our Experience:

  • Successfully implemented more than 50 complete call centers worldwide from scratch for our clients through on-shore and outsourced
  • Support 33 different languages with fully AI Chat capabilities
  • Implemented, trained, and continuously improved performance of more than 12,000 agents with specialized knowledge areas
  • Efficient experience with almost all Call Center, helpdesk, and customer contact management solutions
  • Quickly assess the need, proactively detect and manage issues
  • Create a Real-Time visual insight into your operations, KPIs, Scorecards, interactive issue analyzer, and more
  • We help you immediately build and align your web document libraries, training apps, Learning Management Systems (LMS)